Refund policy

This policy stipulates the conditions for refunds of the price (hereinafter simply referred to as "price") for products and services sold or provided by our company.

(Refund conditions)
1) Our company will refund the received price to customers only in the following cases.

1. When the sale or provision of products or services is not made or is significantly delayed due to reasons attributable to our company
2. When our company finds that all or part of the products or services are damaged or defective
3. When our company specifically approves the refund of the price in addition to the cases stipulated in the preceding items

2)Notwithstanding the provisions of the preceding paragraph, our company shall not be obligated to refund the price in any of the following cases. However, this does not apply if our company specifically approves the refund of the price pursuant to item 3 of the preceding paragraph.

1. When the sale or provision of goods or services to the customer is not made or is significantly delayed due to reasons attributable to the customer (including, but not limited to, when information necessary for the sale or provision of goods or services is not provided, and when the customer does not provide cooperation necessary for the sale or provision of goods or services).
2. When damage or defects occur in all or part of the goods or services due to reasons attributable to the customer.
3. When the customer has already started using the goods or services.

(Application for refund)
1. If the customer wishes to receive a refund, he/she shall apply for a refund to the company using a method separately specified by the company. The customer shall bear the costs required for this application (including communication costs, postage costs, and other costs).
2. When the company receives the application under the preceding paragraph, it shall promptly examine whether the refund is possible, and when the examination is completed, it shall notify the customer of the examination results using a method separately specified by the company.

(Method and timing of refund)
1. When the company refunds the price, it shall refund the price using a method separately specified by the company. The costs required for the refund (including bank transfer fees, etc.) shall be borne by the Company.
2 The timing of the refund based on the preceding paragraph shall be separately specified by the Company.

(Return of the Product, etc.)
1 When receiving a refund, the Customer shall bring or send the received Product to the place specified by the Company by the time separately specified by the Company. However, this does not apply if the Company specifically approves.
2 When receiving a refund, the Customer shall immediately stop using the provided service or restore the provided service to its original state by the time separately specified by the Company. However, this does not apply if the Company specifically approves.
3 The costs required for bringing or sending the Product, restoring the service to its original state, etc. as specified in the preceding two paragraphs (including transportation costs, bank transfer fees, etc.) shall be borne by the Customer. However, this does not apply if the Company specifically approves.

(Exclusions)
1. When our company conducts mail order sales, the provisions regarding cooling off in the Act on Specified Commercial Transactions (hereinafter referred to as the "Specified Commercial Transactions Act") do not apply.
2. Except as specifically provided in this Policy, customers may not revoke or terminate an application for a contract for the sale or provision of products or services (hereinafter referred to as the "Agreement"), and the main text of Article 15-3, Paragraph 1 of the Act on Specified Commercial Transactions shall not apply to this Agreement.

(Relationship with the Terms of Use)
1. This Policy shall be considered a part of the Terms of Use, and the provisions of the Terms of Use shall apply to matters not provided for in this Policy.
2. In the event of any conflict between the provisions of this Policy and the provisions of the Terms of Use, the provisions of this Policy shall take precedence.

Established on August 29, 2024